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Si vous êtes un particulier : Lorsque vous nous communiquez votre numéro de téléphone, nous pouvons vous contacter à des fins commerciales (i) si vous nous avez donné votre consentement préalable ou (ii) si l’appel s’inscrit dans le cadre de l’exécution d’un contrat en cours au sens du Code de la consommation.

Si vous fournissez votre adresse postale, des offres pourront vous être adressées par cette voie sauf si vous vous y opposez via le formulaire https://www.renault.fr/vos-droits.html. Vous pouvez aussi consulter et modifier vos préférences de communication dans votre espace client My Renault.

Si vous êtes un professionnel : Le n° de SIRET est complété automatiquement lorsque vous renseignez votre raison sociale, par synchronisation avec l’INSEE. Vous pouvez aussi le renseigner manuellement.

Pour Renault, la protection de vos données personnelles est importante. 

Vos données sont traitées par Renault s.a.s. et les membres agrées de son réseau commercial, seuls ou conjointement, pour vous répondre et, selon vos choix, vous envoyer des communications commerciales (ex : offres, contenus éditoriaux, etc.).

Sauf opposition de votre part, vos données sont partagées entre Renault s.a.s. et ses filiales, sur la base de leur intérêt légitime, aux fins de gestion de notre base de données clients/prospect consolidées, d’amélioration de la connaissance client, et d’optimisation de la gestion des activités financières et économiques du Groupe Renault.

Vous pouvez exercer les droits garantis par la règlementation, tel que le retrait de votre consentement à la prospection commerciale ou exercer votre opposition pour les canaux le permettant, en utilisant notamment le formulaire https://www.renault.fr/vos-droits.html ou par courrier à l’adresse : Renault s.a.s., Délégué à la protection des données, API : FR BLN CRI 1BW, 122-122 bis avenue du Général Leclerc 92100 Boulogne-Billancourt, France.

Pour en savoir plus, vous pouvez consulter notre politique de protection des données personnelles.

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Nous proposons un service adapté pour nos clients sourds et malentendants.

Sur cet onglet qui vous a été privilégié, vous avez la possibilité d'échanger via Webcam ou Tchat avec des professionnels de l'automobile. L'accès est possible du lundi au vendredi de 9h00 à 18h00 par nos conseillers pour la partie commerce ou après-vente.

Cette page est exclusivement réservée aux personnes sourdes et malentendantes pour vous assurer une qualité de service optimale.

=> lien d'accès

Votre concessionnaire Renault du groupe Losange Autos peut désormais vous accueillir en LSF, la solution sur-mesure. Nous vous proposons dès à présent un nouveau service pour vous accueillir de la meilleure des façons. Nous sommes soucieux d'offrir une expérience client automobile d'excellence. Nos échanges et notre communication que ce soit au service commercial ou après-vente est ainsi grandement facilité.

Contactez Renault Assistance et le service sourd et malentendants en envoyant un sms au 0633998362 en cas de besoin d'une assistance automobile.

Ce service est disponible 24h/24 et 7j/7.

Renault Assistance est ouvert à toutes les marques automobiles.

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