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Vous pouvez consulter et modifier toutes vos préférences de communication dans votre espace client My Renault.

Les données collectées sont traitées par Renault SAS et les membres de son réseau agréés (ensemble désignés « Renault »), en tant que responsables conjoints de traitement, pour répondre à votre demande et vous communiquer des offres et actualités.
Conformément à la réglementation applicable, vous pouvez demander à obtenir et vérifier les données que Renault détient sur vous, rectifier des informations inexactes, effacer les données vous concernant, et emporter une copie de vos données pour les réutiliser ailleurs. Vous pouvez également vous opposer à tout moment à ce que certaines de vos données soient utilisées, notamment à des fins de prospection commerciale ou de profilage, et demander à geler l’utilisation de vos données. Vous pouvez enfin définir des directives relatives au sort de vos données en cas de décès. Vous pouvez exercer l’ensemble de vos droits directement auprès de Renault SAS en adressant sa demande via le formulaire https://www.renault.fr/vos-droits.html ou un courrier postal à l’adresse : Renault SAS Direction juridique – Délégué à la protection des données, 122-122 bis avenue du Général Leclerc 92100 Boulogne-Billancourt. A défaut de réponse ou de réponse satisfaisante de la part de Renault, vous avez la possibilité d’introduire une réclamation auprès de la Commission Nationale Informatique et Libertés (CNIL).
Vous disposez du droit de vous inscrire gratuitement sur la liste d’opposition Bloctel afin de ne pas faire l’objet de sollicitations commerciales par téléphone.
Pour en savoir plus, vous pouvez consulter notre politique de protection des données personnelles.

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Suite à votre venue dans nos ateliers de Renault FOTOCARS, sachez que l’intervention est garantie 1 an, aussi bien pour la main d’oeuvre que pour les pièces. Roulez sans inquiétude !
Et si l’horaire convenu pour la récupération de votre véhicule n’était pas respecté, nous nous engageons à mettre gratuitement un véhicule de remplacement à votre disposition, et ce jusqu’à 48 heures.

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Difficile d’acheter une voiture sans l’avoir conduite : Renault FOTOCARS vous propose l'essai du modèle Renault de votre choix. N’hésitez pas à nous faire une demande, en concession, ou par internet. Nous chercherons à répondre au mieux à vos envies en termes de motorisation et de niveau de confort, en fonction du stock disponible.

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