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Si vous êtes un particulier : Lorsque vous nous communiquez votre numéro de téléphone, nous pouvons vous contacter à des fins commerciales (i) si vous nous avez donné votre consentement préalable ou (ii) si l’appel s’inscrit dans le cadre de l’exécution d’un contrat en cours au sens du Code de la consommation.

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Si vous êtes un professionnel : Le n° de SIRET est complété automatiquement lorsque vous renseignez votre raison sociale, par synchronisation avec l’INSEE. Vous pouvez aussi le renseigner manuellement.

Pour Renault, la protection de vos données personnelles est importante. 

Vos données sont traitées par Renault s.a.s. et les membres agrées de son réseau commercial, seuls ou conjointement, pour vous répondre et, selon vos choix, vous envoyer des communications commerciales (ex : offres, contenus éditoriaux, etc.).

Sauf opposition de votre part, vos données sont partagées entre Renault s.a.s. et ses filiales, sur la base de leur intérêt légitime, aux fins de gestion de notre base de données clients/prospect consolidées, d’amélioration de la connaissance client, et d’optimisation de la gestion des activités financières et économiques du Groupe Renault.

Vous pouvez exercer les droits garantis par la règlementation, tel que le retrait de votre consentement à la prospection commerciale ou exercer votre opposition pour les canaux le permettant, en utilisant notamment le formulaire https://www.renault.fr/vos-droits.html ou par courrier à l’adresse : Renault s.a.s., Délégué à la protection des données, API : FR BLN CRI 1BW, 122-122 bis avenue du Général Leclerc 92100 Boulogne-Billancourt, France.

Pour en savoir plus, vous pouvez consulter notre politique de protection des données personnelles.

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Le réseau Renault s'engage à vous proposer l'essai du modèle Renault de votre choix.

Notre engagement porte sur le modèle, le réseau cherchera à répondre au mieux à vos besoins en termes de motorisation et de niveau de confort, en fonction du stock disponible au sein du groupe.

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Le réseau Renault s'engage à :

Vous confirmer la date prévisionnelle de livraison suite à votre commande
Vous informer des étapes de fabrication de votre véhicule (via My Renault)
Vous informer de l’arrivée de votre véhicule dans notre réseau.

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Le réseau Renault s'engage à vous restituer votre véhicule, à l'heure et au prix convenus.
Si l'horaire convenu n'était pas respecté : Le réseau Renault s'engage à mettre à votre disposition gratuitement un véhicule de remplacement, pour une durée maximale de 48 heures. Les références pour cet engagement sont la date et l'heure précisées sur l'Ordre de Réparation.

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